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Privacy Policy

Last Updated: December 4, 2019



Your privacy is important to iCoreConnect (“Company,” “we,” “us,” or “our”). This privacy policy (“Policy”) applies to the ICoreConnect services (“Service” or “Services”) as defined by the Company’s Terms & Conditions (“Terms”) found at and tells you how personal information is collected, used, disclosed, and protected by Company.



We may change this Policy from time to time. If we make any changes to this Policy, we will change the “last updated” date above. We encourage you to check this Policy whenever you use our services to understand how your personal information is used.



We collect information from you in various ways when you use our Services. We may also supplement this information with information from other companies. We collect two general types of information, namely personal information and aggregate data. As used in this Policy, the term “personal information” means information that specifically identifies an individual (such as a name and email address), and demographic and other information when directly linked to information that can identify an individual.


Our definition of personal information does not include “aggregate” data. Aggregate data is information we collect about a group or category of services or users from which individual user identities have been removed. In other words, no personal information is included in aggregate data. Aggregate data helps us understand trends in our users’ needs so that we can better consider new features or otherwise tailor our services. This Policy in no way restricts or limits our collection and use of aggregate data, and we may share aggregate data about our users with third parties for various purposes, including to help us better understand our customer needs and improve our services and for advertising and marketing purposes.


The following are the specific types of information we collect from you:

  • Information You Give Us. We collect information you give us on our Web site and when you register for and use our services. Examples include the following:

    • Registration and Profile Information - When you register to use our services or update your profile, we may collect various kinds of information about you including, your name and email address; your title, company and other profile information you provide; demographic information; and information you upload like photos, files, and documents.

    • Contact Information - We collect the email addresses you provide for contacts you enter or upload into your private contacts page. When you choose to collaborate or share files with others, we also collect email addresses you provide to email invitations to those individuals on your behalf.

    • Payment Information - If you choose to use a paid Service, our payment processing vendor or system collects your credit card information and billing address.

    • Submissions and Customer Service - From time to time we may use surveys, contests or sweepstakes requesting personal or demographic information and customer feedback.

  • Automatically Collected Information - We automatically receive certain types of information when you interact with our Web pages, services and communications.



In general, we use your personal information to process your requests or transactions, to provide you with information or services you request, to inform you about other information, events, promotions, products or services we think will be of interest to you, to facilitate your use of, and our administration and operation of, the Services and to otherwise serve you and our users. For example, we may use your personal information:

  • to request feedback and to enable us to develop, customize and improve the Web site and our publications, products and services;

  • to conduct marketing analysis, to send you surveys or newsletters, to contact you about services, products, activities, special events or offers from Company or our partners and for other marketing, informational, product development and promotional purposes;

  • to send you a welcoming email and to contact you about your use of the Services; to respond to your emails, submissions, comments, requests or complaints; to perform after-sales services; to anticipate and resolve problems with our Service; to respond to customer support inquiries, for assistance with our Service development; and to inform you of updates to Services that better meet your needs;

  • to store contacts you enter or upload into your contacts list for your private use and viewing;

  • to send emails to users you invite (and contacts you invite to become users) to collaborate and access your files;

  • to enable you to communicate, collaborate, and share files with users you designate; and

  • for other purposes about which we notify you.


Company may store and process personal information in the United States and other countries.



Company reserves the right to share aggregated demographic information about our customers, sales, and traffic to our partners and advertisers. We will not give, sell, rent, share, or trade any of your personal information or any data that you store using our Services to any third party except as outlined in this Policy or with your consent. We may disclose information to a third party to (a) comply with laws or respond to lawful requests and legal process, (b) to protect Company, agents, customers, and others including to enforce our agreements, policies and terms of use or (c) in the good faith belief that disclosure is needed to respond to an emergency, or protect the personal safety of any person.


If you are an individual registered user of Services, and the domain of the primary email address associated with your account is owned by your employer and that email address was assigned to you as an employee of that organization, and that organization wishes to establishes a corporate account with Company and add you to it, then certain information concerning past use of your individual account may become accessible to that organization’s administrator including your email address.


Company includes collaboration features that by their nature support sharing with users you choose. Those users may be able to see your name, email address, photo and information and any files you choose to share; and they may be able to post comments and email you. In any of our Services that offer peer-to-peer collaboration features, Collaborators you invite as editors can also edit your shared files, upload documents and photos to your shared files, share those documents outside of Company, and give other users rights to view your shared files.


Company provides you with opportunities to connect with third-party applications or services. If you choose to use any such third party applications or services, we may facilitate sharing of your information including your Services username and documents you choose to use with those applications and services and such third parties may contact you directly as necessary. Your use of such applications and services is not governed by Company’s terms or privacy policy. Company does not control the applications or services of those third parties or how they use your information and documents.


We may share personal information in connection with an acquisition, merger, or sale of all or a substantial portion of our business, with or to another company. In any such event, you will receive notice if your data is transferred and becomes subject to a substantially different privacy policy.



Company takes reasonable steps to protect information we collect from you to prevent loss, misuse and unauthorized access, disclosure, alteration, and destruction. In addition, highly confidential personal information such as credit card number and password that we request from you through our Services is protected with encryption during transmission over the Internet.


While we take reasonable efforts to guard personal information we knowingly collect directly from you, no security system is impenetrable. In addition, we cannot guarantee that any passively-collected personal information you choose to include in documents you store on our systems are maintained at adequate levels of protection to meet specific needs or obligations you may have relating to that information.



If your personal information changes in any way, we invite you to correct or update your information as soon as possible. You can make certain updates to your profile information by either logging into your account contacting



If you have any questions about this Policy, you should first contact us at


PUB. NO. 1000.086.120419

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